Knowledge, Technology and Organizational Change
My research addresses the problem of how, why, by whom and with what consequences (new) technology and knowledge is developed within and for organizations. The question then is how the technology and knowledge does affect the social identities of individuals, the work(space) and cultures of organizations. My research is implemented in two different projects. Currently, my main focus is on Project 1:
1: Safety, Security and Surveillance
Research into social formations and the construction of new information and communication technologies (ICTs) and networks in the context of safety, security and surveillance. The implementation of these new technologies tend to change the relationships between people and machines, make virtual settings possible, and can have profound (un)intended consequences for organizational communication patterns, information sharing and surveillance. Empirical domains:
1 a. Safety and Security Studies:
a study of the organization of information sharing practices and networks of first response organizations such as the police, fire brigades, first aid teams, and the municipalities/safatyregions at times of crisis. It includes an analysis of the ICT Systems in-use, netcentric work, emerging communication networks and the working routines on the floor. This research is embedded in the project Amsterdam Research on Emergency Management of which I am the project leader.
Boersma, F.K., P. Wagenaar and J. Wolbers (2012). Negotiating the ‘Trading Zone’. Creating a Shared Information Infrastructure in the Dutch Public Safety Sector. Journal of Homeland Security and Emergency Management, 9(2): Article 6.
Boersma, F.K., P. Groenewegen, P. Wagenaar (2010). The information management of co-located Emergency Response Rooms in the Netherlands. In: Rahman, H. (ed.). Cases on Adoption, Diffusion and Evaluation of Global E-Governance Systems: Impact at the Grass Roots, Hershey USA: IGI Publishing: 107-116.
Wagenaar, P., F.K. Boersma, P. Groenewegen and P. Niemandsverdriet (2009). ‘Implementing C2000 in the Dutch police region ‘Hollands-Midden’, in: A. Meijer, F.K. Boersma and P. Wagenaar (eds). ICTs, Citizens & Governance: After the Hype! Amsterdam: IOS Press series “Innovation and the Public Sector, Vol. 14”: 119-134.
1 b. Surveillance Studies:
a study of the development and implementation of ICTs, organizational change and surveillance. In my research I addresses the mutual shaping of technology and organization. In studying ICTs I pay attention to the processes of user practices, information sharing and surveillance within organizational contexts and social networking sites (web 2.0). This research is embedded in the European COST Action ISO807 Living in Surveillance Societies (LiSS) of which I am a Management Committee member.
Wagenaar, F.P. and F.K. Boersma (2012). Zooming in on ‘Heterotopia’: CCTV-operator Practices at Schiphol Airport, Information Polity, 17: 7-20.
Fuchs, C., F.K. Boersma, A. Albrechtslund and M. Sandoval (eds.) (2011). Internet and Surveillance. London: Routledge.
Boersma, F.K. (2011). Internet and Surveillance. An outlook, in Fuchs, C., F.K. Boersma, A. Albrechtslund and M. Sandoval (eds.). Internet and Surveillance. London: Routledge: 297-307.
Ghorashi, H. and F.K. Boersma (2009). Iranian Diaspora and the New Media: From Political Action to Humanitarian Help, Development and Change, 40(4): 667-691.
Wagenaar, P. and F.K. Boersma (2008). Soft sister and the rationalization of the world. The driving forces behind increased surveillance, Administrative Theory & Practice, 30(2): 184-206.
2: The Production of Knowledge
Research into knowledge creation, production and sharing in organizational networks and chains with heterogeneous partners such as Higher Education Institutes, governmental research institutes, industrial Research and Development (R&D) departments and interest groups. Empirical domains:
2 a. Higher Education Studies:
a study of the (global) transformation of Higher Education (HE) institutes. In this project I am interested in the question: (how) do policy makers at universities anticipate upon internationalization of HE, and (how) do researchers and teachers give meaning to transformations in HE. In this research I work with the Centre for International Cooperation (CIS).
Boersma, F.K., A. Mannak-van der Sluijs, J. van Spijk (2011). Organizational Change at a Local Center of Excellence. The case of San Carlos University and the Office of Population Studies in the Philippines, Creative Education, 2(2): 106-113.
Ponzoni, E. and F.K. Boersma (2011). Writing history for business: the development of business history between ‘old’ and ‘new’ production of knowledge, Management & Organizational History, 6(2): 123-143.
Boersma, F.K., C. Reinecke and M. Gibbons (2008). Organizing the University-Industry relationship: a case study of research policy and curriculum restructuring at the North-West University in South Africa, Tertiary Education and Management, 14(3): 209-226.
Popkema, M., P. Wilhelm and F.K. Boersma (2007). ‘Leren over het nieuwe onderwijs’, in: Alberts, G., F.K. Boersma, B. Broekhans, A. Dijkstra, P. Groenewegen, C. Koolstra, M. Popkema and P. Wilhelm (red.): Onderwijs in de Kennissamenleving. Jaarboek KennisSamenleving. Deel 3 – 2007. Amsterdam: Aksant Academic Publishers: 7-18.
2 b. Innovation Studies:
a study of (industrial) R&D settings and university-industry relations. The attention is on organizational change in techno-scientific settings. My PhD-thesis on the history of the Philips R&D Department was part of this project. Currently I study university-industry relations in the context of city development and the urban space.
Boersma, F.K. and M. de Vries (2008). Transitions in Industrial Research. The case of the Philips Natuurkundig Laboratorium (1914-1994), Business History, 50(4): 509-529.
Bakker, H., F.K. Boersma and S. Oreel (2006). Creativity Management in Industrial R&D Organizations. A Crea-Political Process Model and an Empirical Illustration of Corus RD&T, Creativity and Innovation Management, 15(3): 296-309.
Boersma, F.K. (2004). The Organization of Industrial Research as a Network Activity. Agricultural Research at Philips in the 1930s, Business History Review, 78(Summer): 255-272.
Boersma, F.K. (2003). Tensions within an Industrial Research Laboratory. The Case of the X-ray Department of the Philips Research Laboratory between the two World Wars, Enterprise and Society: the International Journal of Business History, 4(March): 65-98.
Boersma, F.K. (2003). Structural Ways to embed a research laboratory into the company. A comparison between the Research Departments of Philips and General Electric, History and Technology, 19(2): 1-18.
Berends, H.H., F.K. Boersma and M. Weggeman (2003). The Structuration of Organizational Learning, Human Relations, 56(9): 1035-1056.
My research is based on triangulation of data and methods with an emphasis on qualitative, reflexive methods, such as life histories and historical, ethnographic and contextual analyses. I use also secondary sources, such as written records in archives and literature. Interviews with key persons and participant observation are carried out to result in case studies. The case studies will present the informants’ point of view (life world perspective) while contributing to theoretical debates in organizational studies. During my research I work together with PhD- and Master-students.